Maybe you still have some concerns like Warranty & Return Policy?
Don't worry, JOYROOM will provide our customers with high-quality after-sales service.
- If your goods are lost or damaged in transit, we will resend a new one for free to you.
- A two-year warranty will be provided from the date of purchase for all goods (excluding the goods purchased from the third-party ) that sale online store at Joyroom（www.joyroom.com）. For all warranty and return issues, please contact us by email at "firstname.lastname@example.org" and hope you kindly inform us the all information to us in the email at one time. We will solve it for you as soon as possible.
- If you are not satisfied after receiving the goods, please do not unpack them. We support seven days without reason to return the goods. Please communicate with us within 7 days after receiving the goods, and arrange the return after reaching an agreement between both parties, then Please kindly inform the express delivery information to us. We will return the relevant value to you within one month after receiving the goods.
- A two-year warranty can be transferred through product resale. The warranty period still from the date of initial purchase without change and keeps the remaining original purchase warranty status. Like, the resale product owner can keep the remaining warranty service.
Note: Joyroom is not responsible for any failure or damage caused by the use of unauthorized products, and Joyroom does not guarantee in any way products purchased outside of Joyroom’s authorization and official sales channels do any warranty.
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