JOYROOM Return&Refund Policy

“Return & Refund Policy” subject to the rules below:

A.All products (excluding mobile phone cases and screen protectors) purchased directly from our official website (www.joyroom.com) come with a 12-month free warranty from the date of purchase. Please note that this warranty does not apply to products purchased from third-party sellers or other platforms.
Customers may cancel their orders within the cancellation period stated on our website(typically 2 bussiness days), provided the order has not yet been shipped.

B.If you used a discount when purchasing the product, you can only be refunded with the amount you actually paid.

C.For non-quality-related problems, please proceed as follows:
1. Submit a Return request by email within 30 days of delivery. The email must include all the following information:
1) Purchaser’s name.
2) Valid order number from www.joyroom.com.
3) Photos/videos showing the condition of the product and its packaging.
2. The returned product must be in its original condition - unopened. Otherwise, the return will not be accepted.
3. The shipping and related costs will be borne by the buyer (payment on receipt is not accepted).
4. The refund will be processed within a week after receiving the returned product.

D.For quality-related problems, please proceed as follows:
1. Submit a Refund request by email with all the following information:
1) Purchaser’s name.
2) Valid order number from www.joyroom.com.
3) Serial number of the defective product.
4) Description of defect.
5) Photos/videos showing the defect.
2. Send the product back to us for assessment if asked. Please note that no refund will be given for products claimed to be defective by the buyer but identified to be in working condition by Joyroom Quality Control Center.
3. JOYROOM will give a refund or reissue of the product at its discretion.

F.Address for return:
Joyroom Returns Center
6th Floor, Assembly Factory, Facai Te Industrial Park, Longbeiling, Tangxia TownDongguan City, Guangdong Province, 523710 China 

Please contact our customer service before returning any products to ensure the return is eligible and properly processed. 

Notes:
1. For all return and refund issues, please contact us by email and include all the information required.
2. The email title must follow the format of “return+order number+purchaser’s name” for a return, and “refund+ order number+purchaser’s name” for a refund.
3. JOYROOM reserves the right to final explanation of all above terms.

The final interpretation of the warranty and return claim clauses belong to JOYROOM.
Any questions please contact our customer support team(store@joyroom.com)