“Return & Refund Policy” subject to the rules below:
A.All products (excluding mobile phone cases and screen protectors) purchased directly from our official website (www.joyroom.com) come with a 12-month free warranty from the date of purchase. Please note that this warranty does not apply to products purchased from third-party sellers or other platforms.
Customers may cancel their orders within the cancellation period stated on our website, provided the order has not yet been shipped.
B.If you used a discount when purchasing the product, you can only be refunded with the amount you actually paid.
C.For non-quality-related problems, please proceed as follows:
1. Submit a Return request by email within 30 days of delivery. The email must include all the following information:
1) Purchaser’s name.
2) Valid order number from www.joyroom.com.
3) Photos/videos showing the condition of the product and its packaging.
2. The returned product must be in its original condition - unopened. Otherwise, the return will not be accepted.
3. The shipping and related costs will be borne by the buyer (payment on receipt is not accepted).
4. The refund will be processed within a week after receiving the returned product.
D.For quality-related problems, please proceed as follows:
1. Submit a Refund request by email with all the following information:
1) Purchaser’s name.
2) Valid order number from www.joyroom.com.
3) Serial number of the defective product.
4) Description of defect.
5) Photos/videos showing the defect.
2. Send the product back to us for assessment if asked. Please note that no refund will be given for products claimed to be defective by the buyer but identified to be in working condition by Joyroom Quality Control Center.
3. JOYROOM will give a refund or reissue of the product at its discretion.
F.Address for return:
Joyroom Returns Center
6th Floor, Assembly Factory, Facai Te Industrial Park, Longbeiling, Tangxia TownDongguan City, Guangdong Province, 523710 China
Please contact our customer service before returning any products to ensure the return is eligible and properly processed.
Notes:
1. For all return and refund issues, please contact us by email and include all the information required.
2. The email title must follow the format of “return+order number+purchaser’s name” for a return, and “refund+ order number+purchaser’s name” for a refund.
3. JOYROOM reserves the right to final explanation of all above terms.
Warranty Exceptions:
1.Failure to provide sufficient valid purchase proof.
2.Lost or stolen products/accessories.
3.Products expired warranty period.
4.Free products.
5.Products not purchased from our official website: www.joyroom.com.
6.Products claimed to be defective by the buyer but identified to be in working condition by Joyroom Quality Control Center.
7.Non-quality-related problems.
8.Improper use (including but not limited to: dropping, using or storing under extreme temperatures, immersing in any liquid, incorrect operation).
9.Natural aging of products.
10.Disassembling or repairing products without authorization.
11.
Damage caused by force majeure (including but not limited to: accidents, disasters).
12.Packages rejected and returned to the overseas warehouse without notifying us in advance.
13.Packages returned to the overseas warehouse because the recipients failed to pick them up in time.
14.Lost packages caused by buyer providing incorrect delivery information.
15.Protective and/or personal care products cannot be returned or replaced due to their special property.
Notes:
1. JOYROOM only takes responsibility for products purchased from our Official Website (www.joyroom.com). For products purchased elsewhere, please contact them directly.
2. The shipping and related costs for non-quality-related returns will be borne by the buyer.
3. JOYROOM reserves the right to final explanation of all above terms.
