• Free Shipping
  • 2 Years Warranty
  • No Reason To Return Within Seven Days

Warranty Exceptions:

1.Without definite purchase proofs.

2.Loss of products or be stolen.

3.Beyond the warranty period.

4.Problems unrelated to quality (after 7 days of no reason return plan);

5.Free products.

6.The damaged product repaired by a third party.

7.Damage from other external sources (including but not limited to accidents, dismantle it by yourself, human damage, or failure caused by unauthorized service maintenance).

8.Abuse use (including but not limited to: drop, extreme temperature, water, improper operation).

9.Without notifying the seller in advance, the package has been rejected and returned to the overseas warehouse.

10.The package was returned to the overseas warehouse because the recipient did not pick up the package in time. After negotiation, re-delivery was arranged, but the recipient did not take the package in time and was destroyed.

11.
Misjudgment products claimed to be defective by the purchaser but identified as in working conditions by Joyroom quality control department.

12.Not purchase from the www.joyroom.com.

13.Damage caused by failure to use, maintain, and keep the product in accordance with the instructions.

14.The protective products are expendable and cannot be returned or replaced (Except Seven Days No Reason To Return Policy).
Personal care products belong to personal items, and cannot be returned or replaced (Except Seven Days No Reason To Return Policy).

Notes: Joyroom is not responsible for any failure or damage caused by the use of unauthorized products, and Joyroom does not guarantee in any way products purchased outside of Joyroom’s authorization and official sales channels do any warranty.

Note: The freight and related handling fees will be paid by the buyer.

Any questions please contact our customer support team(hi@joyroom.com)

The final interpretation of the warranty and return claim clauses belong to Joyroom.
Any questions please contact our customer support team(hi@joyroom.com)

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